Oak View Residential Care Home

We found the following examples of good practice.

● Temperatures were taken on entry and a visiting questionnaire was completed to screen for symptoms prior to entry. This included contact details for "test and trace," should there be a necessity to do so. The visiting policy and restrictions had been discussed with people, their families and friends. ● Although outbreak restrictions were in place at the time of the inspection, alternative measures such as video calls, emails and letters were utilised to update and maintain contact with family and friends. ● We observed clear signage and procedures regarding isolation when people were re-admitted back to the home from hospital settings and staff were trained on how to keep people safe from the risk of infection. ● The layout of the lounge area had been changed to support social distancing. ● Personal protective equipment (PPE) was used effectively to safeguard staff and people using the service and national guidance was implemented. ● Staff had received suitable training and guidance regarding infection control, and how to respond to the Covid 19 pandemic. Throughout the inspection we observed staff demonstrating knowledge of good infection control practice. ● We observed the home looked clean and hygienic. The registered manager told us high touch areas such as handles, and switches received additional cleaning daily. Environmental, coronavirus and infection control policies, procedures and audits were in place to ensure infection prevention procedures were robust.

Further information is in the detailed findings below.

The five questions we ask about services and what we found