Willow Lodge Care Home

Systems and process were in place to monitor the quality of the service being delivered. These had not been effective in providing management oversight of medicines. The culture of the service was positive, and people and staff were complementary of the registered manager and provider. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people's needs in a timely and person-centred way. Care plans provided detailed information and guidance for staff. Staff knew people well and provided support in line with people's preferences. People and relatives told us the care people received was very good and the staff were kind, caring and compassionate.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.