Prinsted Care Home
- Care home
- 44 beds
- No nursing
- Dementia care
- Registered since 2011
- Southbourne, West Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
47 of 309
rated care homes in West Sussex are rated Requires improvement, like this one.
Prinsted Care Home: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Glebe House (Good, 0.3 miles away) and Ferndale Residential Care Home (Good, 0.3 miles away).
Nearest care homes:
- G Glebe House Good, 0.3 miles away
- RI Willow Lodge Care Home Requires improvement, 0.3 miles away
- G Ferndale Residential Care Home Good, 0.3 miles away
- G Hambrook Meadows Good, 1.4 miles away
- RI Brighton Lodge Requires improvement, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 November 2025 (assessment visit 22 August 2025). Quoted under the Open Government Licence.
Date of assessment: Site visit 18 September 2025. Following the site visit we spoke with staff and received additional information from the registered manager on 25 September 2025. The service provides residential and nursing care to older people and people with dementia. At the time of this assessment there were 38 people living at the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We undertook this assessment in response to information of concern which we had received regarding the management of risks. We found breaches of regulation relating to safe care and treatment and good governance. People were not receiving consistent support to manage risks of choking. Staff deployment meant that some people were not receiving the support they needed in a timely way, including at mealtime and this had a negative impact on people’s dignity. Systems for oversight and governance had not identified the shortfalls we found.
Other risks to people were identified and managed, medicines were administered safely. Staff received the training and support they needed to be effective in their roles. We asked the registered manager to review risks of choking and following the assessment they provided assurances about the actions they had taken to ensure people’s safety.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance at the service
Questions to ask when you visit
- Safe was rated Requires improvement on 10 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 10 November 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Robert Brzuszczak
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 17 February 2021. Latest assessment published 10 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 04286417 (opens Companies House)
Springfield Health Services Limited runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Springfield Health Services Limited
- G Springfield Care Home Good. Care home with nursing, Hampshire
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Prinsted Care Home provide nursing care?
- No. The Care Quality Commission lists Prinsted Care Home as a care home without nursing.
- How many beds does Prinsted Care Home have?
- The Care Quality Commission's register lists 44 beds at Prinsted Care Home.
- When was Prinsted Care Home last inspected?
- The Care Quality Commission's latest rating for Prinsted Care Home was published on 10 November 2025.
- Who runs Prinsted Care Home?
- Prinsted Care Home is run by Springfield Health Services Limited. It runs 2 services, all in the South East.
- What is Prinsted Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 November 2025.
Contact
- Phone
- 01243 372024
- Address
- Prinsted Lane, Emsworth, PO10 8HR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Glebe House (Good, 0.3 miles away) and Ferndale Residential Care Home (Good, 0.3 miles away).
Nearest care homes:
- G Glebe House Good, 0.3 miles away
- RI Willow Lodge Care Home Requires improvement, 0.3 miles away
- G Ferndale Residential Care Home Good, 0.3 miles away
- G Hambrook Meadows Good, 1.4 miles away
- RI Brighton Lodge Requires improvement, 1.4 miles away