Ferndale Residential Care Home

People were enabled to take positive risks and were involved with managing their care and support. People told us they felt safe and were protected from the risk of harm and abuse. Staff demonstrated an understanding of how and who to report concerns to. People were supported by enough skilled and trained staff, many of whom had worked at the service for a long time and knew them well.

People were enabled to make day to day decisions and remained in control of their care and support. Staff respected people and ensured they could choose how and where they wished to spend their time. Visitors were welcomed to the service at a time to suit their loved one. People has access to equipment to enable them to be as independent as possible.

Staff ensured people had access to health and social care services to promote positive health outcomes. Where people’s communication or cognition could potentially form a barrier to care and support, staff worked with people to understand them and ensure they had access to services. People and relatives were able to give feedback through meetings and informal discussions.