Glebe House

We found the following examples of good practice.

The provider had an up to date visiting policy in place to ensure that visiting was safe for people living at the service and their families. The home had recently opened to visitors following an outbreak of Covid-19 and had safe practices in place for their arrival, for example visitors were encouraged to sanitise their hands, have their temperature taken, wear personal protective equipment (PPE) and complete a lateral flow test for Covid-19. Visits were by appointment only, the time and duration of visits were spaced to allow for cleaning.

People who were admitted to the home or from hospital were isolated in accordance with government guidance. People with symptoms of Covid-19 and those that had received a positive test were isolated in single occupancy rooms and where possible in one area of the home. The provider promoted a whole home isolation approach, once one person had tested positive all residents were isolated to robustly track and test those that may have come into contact with the positive person, to reduce the risk of potential transmission.

Staff understood the importance of using personal protective equipment (PPE), they had received training and were confident in their knowledge of PPE and how to dispose of it safely. Staff were observed wearing correct PPE and promoting hand hygiene, and the registered manager had developed a Covid-19 handover sheet which staff could carry to remind them of good IPC practice.

The premises were clean and hygienic and there were daily cleaning schedules in place for rooms and communal spaces. There were extra cleaning schedules in place for the cleaning of high touch areas and staff were confident in their roles and responsibilities relating to these tasks. Cleaning schedules are reviewed daily by the supervisor to ensure schedules had been met and any concerns are brought to the management's attention.

The provider had a range of policies relating to Covid-19 and infection control practices. Policies were up to date and showed amendments made to reflect changes in government guidance or the care homes individual circumstances.

The five questions we ask about services and what we found