Croft Meadow

People were protected from avoidable harm as risks to people's health and safety were identified, assessed and mitigated. People and their relatives told us they felt safe and were cared for by staff who understood their risks and how to manage them. One relative told us, "[Person] is very safe there." A person commented, "Yes, I am safe." Staff understood their safeguarding responsibilities and knew how to report and escalate concerns. Accidents, incidents and safeguarding concerns were appropriately investigated with actions taken to reduce the risk of reoccurrence.

People and their relatives told us staffing levels varied but felt there was enough staff to meet their needs. Staff were recruited safely and received supervision where opportunities to develop and feedback about their practice was discussed. People received their medicines in line with prescribers' guidelines and medicines were regularly reviewed. People were protected from the spread of infection in a clean environment by staff who had completed training in infection control and had their competence assessed. Comments included, "They keep everywhere clean and tidy, I've no complaints", and, "The staff wear their PPE, it is difficult for the residents when staff wear masks, but I know they have to."

People received a comprehensive assessment and were involved in discussions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to external healthcare services and support, including hairdressing, chiropody and specialist health teams.

People had access to a range of activities in an environment that was being upgraded to meet their needs. People were supported to eat and drink enough and maintain a balanced diet. People spoke positively about the food and could choose from a varied menu developed by a chef who collated and acted on people's feedback.

The culture of the home was positive and promoted good outcomes for people. People and their relatives

were complementary about how the home was managed. Staff felt supported by the managers and the provider. A staff member said, "I have the best team of people around me. I love it. Shaw (provider) are a good company to work for and things have vastly improved since [registered manager and deputy manager] have been in place." A relative said, "We love the home. It was the first one I looked around and I liked it as soon as I walked in. I was shown around by the deputy manager and they were very friendly. I was impressed that the residents don't have to share a room and they have their own en-suite."