Deerswood Lodge

People received exceptionally kind, compassionate and person-centred care from staff who knew them extremely well and consistently treated them with dignity, respect and empathy. Feedback from people, relatives and professionals was overwhelmingly positive about the caring culture and high-quality support provided. Staff understood people’s histories, preferences and aspirations and used this knowledge to deliver highly personalised care which promoted wellbeing, independence and positive outcomes.

The service demonstrated a strong commitment to equality, diversity and inclusion. Staff understood and responded to people’s cultural, religious and communication needs, and inclusive initiatives promoted meaningful relationships, mutual respect and a strong sense of community. People were supported to maintain control over their lives, make meaningful choices and remain actively involved in their community. Staff used creative and personalised approaches to reduce distress, increase confidence and provide people with purpose and reassurance.

There was a highly positive, open and inclusive culture throughout the service. Leaders were visible, approachable and supportive, and promoted the values of empowerment, individuality and respect. Staff felt valued, listened to and involved in decision making. The provider actively supported staff wellbeing, development and progression, which had created a skilled, motivated and stable workforce and promoted continuity of care.

Leaders encouraged feedback, learning and continuous improvement. Strong teamwork, low staff turnover and positive morale contributed to a supportive environment for people and staff. The provider also worked effectively with relatives, professionals and the local community to improve outcomes and ensure people remained connected to meaningful activities and relationships.