Ellwood Place Dementia Care Home

Date of Assessment: 25 March 2025 to 03 April 2025. Ellwood Place Dementia Care Home is a residential care home providing support to up to 30 people. At the time of our assessment there were 18 people using the service, this included people living with dementia and age-related frailties. Staff assessed risks to people's health and safety and mitigated those risks. People had care plans to guide safe practice. People’s needs were assessed prior to them moving to Ellwood Place. However, some health professionals and staff told us those assessments lacked detail regarding supporting people with health conditions. The registered manager told us of actions they had taken to improve the initial assessment process which included staff having access to relevant information and training. There were enough staff to ensure people’s safety and meet their needs. People were consistently protected from abuse and improper treatment. Staff knew people and their needs well. However, there were some gaps in records relating to people’s medicines and care. The registered manager shared details of immediate improvements the service had made. Managers and staff demonstrated their awareness of the importance of promoting people’s rights and independence. Governance measures were generally effective in identifying service shortfalls and assessed, monitored and mitigated risks relating to people’s health, safety and welfare. However, there were some shortfalls in falls auditing processes which had not always considered or analysed trends and patterns. In response to our feedback, the registered manager took robust action to address this. Staff and leaders demonstrated a positive, compassionate, listening culture, promoting trust and understanding between them and people using the service and was focused on learning and improvement. Staff were able to raise concerns; they told us managers were approachable and supportive.