Brighton Lodge

During our assessment of this key question, we found the systems and processes in place to safeguard people from abuse were not always comprehensive. Some staff had not completed all of the required training relevant to their role and staff development was not supported by a process of supervision or appraisal. Recruitment practices needed to be improved to keep people safe. These concerns resulted in breaches of regulation 18 and regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings below.

Staff promoted independence and treated people as individuals. People’s individual needs and preferences were understood and were reflected in people’s care plans. People were treated with kindness compassion and dignity.

Processes were in place to promote equality and to ensure people were not discriminated against. Staff were able to describe how people were empowered to express their views.

The systems to assess and improve the quality of care and drive improvement were not effective. The provider had failed to ensure records were accurate and up to date. Care plans and risk assessments had not been updated to reflect people’s changing needs. Shortfalls in the safety and effectiveness of recruitment procedures and completion of staff training had not been identified by the provider’s own governance systems. These concerns resulted in a breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings below.