Myrtle Cottage

People were protected from the risk of abuse. Policies and procedures and staff training supported this. Staff understood their safeguarding reporting and investigation responsibilities. We observed sufficient staffing in place throughout the inspection and found staff to be appropriately skilled. During our assessment we identified some areas relating to the recording of staff pre-employment checks and people's 'as required' medicines which required improvements. The registered manager responded positively to these issues and had commenced a programme of improvement activity.

During our assessment of this key question, people were treated with kindness compassion and dignity. Staff promoted independence and treated people as individuals. People’s individual needs and preferences were understood and reflected in people’s care plans.

During our assessment of this key question, we found processes in place to promote equality and ensure people were not discriminated against. Staff were able to describe how people were empowered to express their views.

During our assessment of this quality statement we found there were governance, management and accountability arrangements in place. Some systems to assess and improve the quality of care and drive improvement were not always effective. Staff understood their role and responsibilities. Managers and leaders could account for the actions, behaviours and performance of staff.