The Oaks Care Home

People and relatives told us they felt safe and were happy with the care. They confirmed staff were kind and caring, and we observed positive interactions between staff and people.

People's care plans and risk assessments contained consistent and detailed information in relation to people's needs and how these should be managed. People's health needs and wellbeing were monitored in line with the information highlighted in their care plans and risk assessments.

People were protected from avoidable harm and individual, environmental and infection control risks were managed appropriately. People received their prescribed medicines as required. There were safe arrangements in place for obtaining, storing and disposing of medicines.

Recruitment practices were effective, and people and relatives told us there were enough staff to meet the needs of the people living at the home.

Although we identified actions had been taken to help ensure the service was working within the principles of the MCA, we noted some work was still required. However, we were assured people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access appropriate healthcare services when required. Health and social care professionals commented on the improvements in the service over the last two months. They spoke positively about the services ability to manage people's health needs and request support in a timely way.

Staff had received appropriate training and support to enable them to carry out their role safely. They felt well supported by the management team.

The service worked in partnership with other agencies to aid joined up, person centred care provision. Effective and robust quality assurance systems had been developed and implemented to continually assess, monitor and improve the quality of care people received.

The management team were open, approachable and supportive. Everyone was confident they would take actions to address any concerns promptly.

People, relatives and staff were positive about the service and the support they received from the management team and providers. People and staff felt there had been improvements in all aspects of the service since the last inspection.

The management team were open and transparent. They understood their regulatory responsibilities. There were effective governance systems in place to identify concerns in the service and drive improvement.