White Lodge Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question Requires improvement. At this inspection the rating has changed to Good. This meant people were safe and protected from avoidable harm. At our last inspection we identified the provider was in breach of regulations related to staffing, recruitment and safe care and treatment. At this inspection we found the provider had made sufficient improvement in these areas. However, there remained an on-going breach for good governance which included records for people’s medicines, care plans and how learning was shared with staff.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last inspection we rated this key question requires improvement. At this inspection the rating remained the same. The provider had demonstrated that they had made sufficient improvements across most aspects of care delivery, however they continued to be in breach of regulation related to good governance and clear and accurate records remained an on-going action.