The Progress Project

Before people came to live at the home, their needs were assessed, to ensure the home could provide the level of care and support they required. People were consulted when referrals were made. People's care and support needs were continually reviewed and assessed, with a view to rehabilitation back into the community. People received care from suitably trained staff and were encouraged in decisions relating to their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat and drink in a healthy way and many were independent in food shopping and in the preparation of their meals. When people became unwell or needed support from a healthcare professionals, they were supported with appointments.

Staff were warm, kind and caring with people. People's diverse needs were identified and catered for, so that care was delivered in a personalised way that met people's preferences and encouraged their independence. People were treated with dignity and respect.

Care plans were detailed and reviewed with people. People had identified goals which helped in their rehabilitation journey. People were independent when accessing the community. They were encouraged to participate in physical exercise, educational opportunities and social interests in line with their preferences. Some people had voluntary or paid employment. People's communication needs had been identified, so that staff communicated with them in a way that suited them. Complaints were managed in line with the provider's policy.

People were happy living at the home and with the service they received. They and their relatives spoke positively about the home, and of the managers and staff. Feedback was obtained in a variety of ways, through surveys and at residents' meetings. Professionals who had involvement with the service spoke

highly of the home. The service worked in partnership with others to benefit people's care. A robust system of audits monitored and measured the service and were effective in driving improvement.