Corbiere

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and / or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Medicines were safely managed and the process of two staff administering all medicines minimised the possibility of errors. Medicines were kept to a minimum and the provider subscribed to STOMP, a campaign to minimise overmedication.

People's needs and wishes were assessed according to current good practice guidelines and both assessments and care plans were regularly reviewed to ensure they were current.

Staff had supervision regularly and found it to be helpful. Training and shadowing of experienced staff took place when a staff member commenced in post and new staff had to become familiar with people's needs before working with them.

People chose what to eat and were supported to maintain a healthy weight by staff. Staff were kind and caring and supported people respectfully. People were encouraged to make day to day decisions and maintain and develop skills.

Care plans were person centred and care delivery was as the person wanted it to be. Staff knew people well and provided information in appropriate formats for them. People had one-to-one staff which enabled them to access the community and maintain relationships with friends and family.

There was a complaints procedure and the provider had clearly worked with a complainant to solve the

concern they had.

The registered manager showed strong leadership and supported staff and people effectively. There was a clear management structure and senior staff worked alongside care staff. The registered manager was aware of their responsibility to submit notifications to CQC and of the duty of candour.

The provider had forged links with health and social care professionals which ensured positive outcomes for people living at Corbiere.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.