Burgh Heath Care Centre

Staff had received training appropriate to their role. People could choose what they liked to eat and drink and were supported on a regular basis to participate in meaningful activities. People were supported to access support from a range of health professionals when required.

Staff were kind and caring and provided person centred care to people. The people and relatives we spoke with told us staff were caring and compassionate. The principles of respect, dignity, compassion and, equality and diversity were embedded in the service. People were treated as equals regardless of age, gender or personal beliefs.

The service was responsive to people's needs. Care plans were person centred to guide staff to provide consistent, high quality care and support. Daily records evidenced people were receiving person-centred care. Staff had been trained to provide end of life care where required.

The service was well led. Everyone we spoke with praised the registered manager. Quality assurance checks were in place and were effective in identifying shortfalls within the service. We saw that where issues had been identified, appropriate action had been taken. The registered manager sought feedback from people and their relatives to improve the service. There was a positive culture throughout the service which focused on providing person centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.