Ashton Manor

People received safe care and treatment. There were clear systems in place to keep people safe from harm, and staff understood their role and responsibilities when concerns arose. Risks to people were identified and measures were put in place to reduce risks to people. People were supported to receive their medicines as prescribed. The provider ensured the environment was maintained and fit for purpose.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People enjoyed the food provided and were give choices to meet their preferences. Staff told us they felt supported in their role and received training to maintain their skills and knowledge. Professionals told us people were supported to maintain their health and wellbeing and staff worked well with others involved in meetings people's needs.

People had opportunities to engage in a range of activities both inside and outside of the home. People had access to a minibus to access the local and wider community and people could join in with a range of planned events and outings. People told us they knew who they could speak to if they were concerned and that they would be listened to.

The service was well-led, and the registered manager and provider were committed to ensuring people received high quality care. The registered manager and staff worked well as a team to the benefit of people living in the home. The registered manager completed a range of audits to continually review and improve the experience of care people received.