Bumblebee Lodge

Although people at the service told us they felt safe living at Bumblebee Lodge and the staff supporting them worked to ensure their daily lives were meaningful, we found concerns in a number of areas that could affect people’s safety. Safeguarding concerns were not always managed robustly. Where people had been deprived of their liberty the provider had not always followed processes to ensure this was maintained in line with the Mental Capacity Act, 2005. This was a breach of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Risks to people’s safety were not always well managed. There was a lack of clarity over how staffing levels were managed and there were concerns around how medicines were managed. There was a lack of clear processes in place to learn from events.

Although staff had a good knowledge of people’s needs, the processes in place for assessing people’s needs did not always give staff the information they needed to safely support people. Staff worked effectively with people to ensure they provided care and treatment in line with their choices.

People were supported by staff to have independence, choice and control in their day to day lives. Staff knew people and their families well and supported people in a respectful and caring way.

There was evidence to show staff worked with people and their families to achieve the best outcomes for them in their care.

There was a lack of oversight at the service which if left unchecked could impact on the quality of care people at the service received. However, the new manager was working to address the issues. The staff working each day at the service showed great commitment to the people they supported and this continued to have a positive effect on people’s lives. However, we would need to see sustained improvements in the oversight and quality monitoring processes at the service to be assured the quality of people’s care would be maintained.