Ashby Court

At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. People told us they felt safe and knew how to raise concerns if they needed to. Staff could explain how they would raise concerns if they had any including reporting to external agencies, although we were told they had not had any reason to do this. People living at Ashby Court were mostly independent and did not need to rely on staff to go out. Staffing levels were adequate to ensure people’s needs were met. Although staff could tell us how they would mitigate risk, some risks had not been identified by the provider and risk assessments were not detailed enough to provide staff with all the information they required to keep people safe. Incidents were minimal with only 1 incident recorded at the time of assessment.

At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. The provider assessed and reviewed people’s health, care, and wellbeing with them. Staff worked with other professionals and services to support people. People were supported to understand their right to consent and staff empowered them to make their own decisions.

At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. People were treated as individuals; their preferences and choices were known and respected. People were supported to make choices and have control over their lives.

At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. People had the opportunity to share their views on the care and support they received through regular meetings with people and staff. Staff supported people to access health professionals so they could manage their healthcare needs.

Risks to people had not always been properly assessed to decide how likely it was that someone could be harmed and how serious that could be. The systems and processes had not identified the concerns relating to risk.

The registered manager told us they promoted a positive culture where they worked closely with people to ensure they were safe and happy. Staff told us the senior team was very supportive, however actions weren’t always timely when issues had been raised. Staff meetings were held regularly so staff had an opportunity to have their say and share ideas. Staff we spoke with told us they felt confident in speaking up if they needed to.

Audits were completed and any concerns highlighted were put into action plans so they could be addressed. We could see evidence that actions had been completed. However audits had not always identified the concerns we found at our assessment.