The Old Hall Residential Care Home

We found the following examples of good practice.

● The provider ensured there was sufficient stock of Personal Protective Equipment (PPE) in place including masks, gloves, aprons and hand sanitiser. PPE stations were located throughout the service. Staff had access to PPE and were observed wearing this in line with national guidance. ● There was a system in place for staff entering the building. Staff used a separate external dwelling to change clothing, use handwashing facilities and don Personal Protective Equipment (PPE) before entering the main building. ● The service was clean with no offensive odours. The housekeeping team used an in-depth cleaning programme, including regular cleaning of high touch points throughout the day. Additional cleaning took place during the evening and night to ensure continuous cleaning was maintained. ● A recent outbreak of COVID 19 at the service had been managed well and the plans in place to support people had been utilised safely. Core staff had moved into the service to reduce the risk of spread of infection. ● The service followed the current guidelines for care home testing, an enhanced testing regime was implemented during the outbreak. This was to ensure if people or staff had contracted COVID 19, it was identified, and measures put in place in a timely way. ● Staff were trained in infection prevention and control (IPC). This included donning and doffing training, this is how to put on and remove PPE. Staff had also accessed Coronavirus Awareness training via an online course. ● Infection control policies had been updated to reflect current national guidance. Information and guidance were available to staff, relatives and people living in the service relating to COVID 19 and infection control. ● The provider put in place risk assessments clearly identifying people at high risk of COVID 19 and the measures in place to support them. This meant staff had clear guidance, how to support people during COVID 19. ● People were supported to keep in touch with their relatives. The provider had set up a visiting room to facilitate visits between people and their relatives. This included an outside access point to the room. ● Arrangements were in place to support people who were receiving end of life care to ensure relatives could access the home, including full PPE supplied. These measures meant people and their relatives could safely spend time together.

Further information is in the detailed findings below.

The five questions we ask about services and what we found