Avocet Court

The service accommodates people across three separate units, each of which has adapted facilities. These were, Cilgerran House and Powys House, which provided personal and nursing care, and Harlech House which provided personal and nursing care for people living with dementia. There was a separate unit, where the management team, reception and administration, kitchen, coffee shop and laundry were located.

There were systems in place to provide people with a safe service. Lessons were learned when incidents and accidents occurred, and actions taken to reduce them happening again in the future. Staff were trained and guidance provided in people's care records in how to keep people safe from abuse and avoidable harm.

People received their medicines where required and safely. Staffing levels were calculated to reduce the risks of people not receiving the care they required. These were kept under review and were adjusted where needed.

Infection control processes and procedures were in place to reduce the risks of cross infection. The service followed the most up to date guidance relating to the pandemic, this included the provision of personal protective equipment (PPE) for staff and testing. Visiting was managed safely which supported people to maintain relationships with their family and friends.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The governance systems in place supported the management team to assess and monitor the service provided and identify and address any issues identified. The management team were knowledgeable about their role and responsibilities and what was happening in the service. People's views were listened to and used to drive improvement.