Omega Oak Barn

People were protected from the risk of infection transmission. People's care needs were assessed in line with the law and guidelines. People had access to a varied nutritious diet and drinks.

The premises had recently been renovated so it was suitable to meet people's needs. People received care which promoted dignity, respect and independence. People's care needs were assessed and recorded in a person centred way to meet people's preferences.

People were communicated in line with guidelines, the provider had a robust complaints process and people were supported to have a dignified end of their life. There were a variety of activities to reduce social isolation and promote people to follow their interests.

The service had a culture which was person centred, inclusive and empowering. The registered manager was clear about their role, responsibilities and acting with a duty of candour. People, relatives and staff were engaged in developing the service and there was a culture of continuous learning.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.