Cornerways Residential Home

People's needs and preferences were assessed before they began living at the service to make sure staff could meet these needs. When people's needs changed, records were updated to reflect this. People were supported to stay as healthy as possible and staff worked closely with health care professionals to provide effective, joined-up care. People were referred to health care professionals as needed. People told us they enjoyed their meals and they had a wide variety of choices. They were able to suggest different ideas for meals and were listened to by staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a staff team who knew them well. The providers, registered manager and staff were passionate about providing high-quality care. They were kind, caring and patient and people told us they liked them all. Throughout the inspection staff spoke gently with people and were calm and reassuring. Staff valued people for their individuality and shared a holistic view of people's care. People were treated respectfully, and their privacy and dignity were maintained.

People's background, life history, career and people and things that were important to them were recorded. This enabled staff to get to know them and stimulated conversations with people about their past. People were engaged in meaningful activities which they told us they enjoyed. Regular events were held, and a dedicated activities co-ordinator spent time with people on a one-to-one basis each day. People told us they enjoyed cooking and gardening and had visits from local school children. People told us they did not have any complaints about the quality of service or staff and were confident the registered manager would resolve any issues if they had any.

People told us the service was well-led. They said the providers regularly came to see them and chat with them. They all spoke positively about the registered manager and staff. The atmosphere at the service was

calm and relaxed. The culture was one of openness and inclusivity where people and staff were valued. Regular checks on the quality and safety of the service were completed and action was taken if a shortfall was identified.