Saltwood Care Centre

Most of the time there were enough staff deployed to meet peoples' needs. People received safe care and treatment from staff who knew them. Medicines and infection control were both managed safely, and lessons were learned when things went wrong.

People were involved in decisions about their care and they received care which promoted their dignity, encouraged independence and was person centred. One person told us, "I have photos on the wall that they take down to clean and they always put them back in the same place. These memories are important to me." Most relatives said they were involved in their relative's care plans and were kept up to date with changes.

Effective quality assurance processes were in place to monitor the service and regular audits were undertaken. Staff had received appropriate training and supervision. A new manager had been appointed since our last inspection and staff told us they found them approachable and supportive with an open-door policy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.