Tynwald Residential Home

The risk of infection from visitors was minimised. People could choose a named relative who could visit them in a dedicated room if the relative tested negative for COVID -19 infection. These visits were by appointment so staff had sufficient time to thoroughly clean and disinfect the room between appointments.

Arrangements could be made for a person's relative to be an essential care-giver if this was necessary for the person's wellbeing.

There was a video portal enabling people to see and speak with their relatives. Relatives also received email updates from the registered manager about developments in the service particularly relating to keeping people safe from COVID -19.

New people were able to safely move into the service. A negative test for COVID -19 and a 14-day isolation period were in place. Health monitoring was completed both during the isolation period and afterwards to make sure people remained free from symptoms of infection.

The service was part of the government's whole-of-service testing programme with people and staff regularly being screened to check they were free from COVID -19 infection.

There was enough personal protective equipment (PPE) including disposable gloves and aprons for staff and visitors. This equipment was being used in the right way.

The registered manager knew about government guidance for managing risks associated with COVID -19. There were up-to-date infection control policies including those specific to COVID -19 and infection outbreaks.

There were cleaning schedules in place. The service was neat and clean. Regular infection control audits were done by the infection control lead with actions followed up when necessary.

People had consultations with their doctor when necessary. The service received advice from specialist infection control nurses.

Further information is in the detailed findings below.

The five questions we ask about services and what we found