Westwood Court Care Home

People's care was effective, tailored to their needs, choices and preferences. An assessment of people's needs was carried out and regularly reviewed to ensure they could be met. Staff received training relevant to their roles. People were supported by staff to maintain their health and well-being with access to a range of health and social care services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people in a kind and caring way with consideration to dignity and respect. People were able to express their views in a variety of ways and were involved in decisions about their care. People were treated as individuals and without discrimination.

People's care was responsive to their needs, choices and preferences. Each person had a personalised care plan. There was a wide and varied programme of activities available each day, personalised to people's preferences. There was a procedure to handle and respond to complaints, people and relatives knew who to speak with if they had any concerns. People's future wishes for end of life care were discussed and incorporated into care plans.

The service was well-led. Audits and checks were in place to assess and monitor the quality of the service. There was a positive and inclusive culture within the service. The service worked effectively with other agencies and there was a strong focus on continuous learning.