The Loont

The service provides support to people with a physical or learning disability who had been identified as benefiting from a short stay at the home. At the time of our inspection three people were using the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff treated people well and respected them. People told us they were treated well, liked the staff supporting them and had made friends with other people staying at the home.

Staff treated people with respect and actively promoted their dignity and independence.

Staff members had very positive relationships with people and it was evident that they wanted people to do well. We observed staff and people staying at the home enjoying each other's company and engaging with each other in a friendly and everyday manner.

Right Culture: The provider had not always been effective in monitoring the safety and quality of the service being provided. This meant that people had been exposed to an increased risk of harm.

We made a recommendation regarding the use of risk assessments at the home.

The support people had received at the home had helped them to achieve good outcomes. Some people had been supported to access health and social care services and regain skills they may have lost during their time at The Loont. This meant that many people were able to achieve good outcomes and be in a better situation to be able to move into more independent living arrangements.

There was a positive culture at the home that people had benefited from. The home was in a domestic setting and felt relaxed and homely; the lounge area was pleasant, inviting and well decorated. People told us that they enjoyed being at the home and found it relaxing. One person told us, "I like being here."