Maple Tree Care Ltd

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to make choices and decisions about their day to day lives. People were supported to access the community and experience meaningful activities based on their preferences and wishes. People received medicines safely. The environment was clean and tidy.

Right Care Staffing numbers were sufficient, and staff knew the people well. People were supported to maintain good health and their health was monitored, staff worked with other professionals to make sure people received the right care and support needed.

Right Culture People were supported by the manager, director, and staff. People received person centred care which enabled them to follow their own routines and wishes. The registered manager had systems in place to monitor the service and outcomes for people. Relatives and staff told us there was an open and positive culture at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 9 December 2017).