Westfield House
- Care home
- 12 beds
- No nursing
- Registered since 2011
- Dereham, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
9 months
since the latest rating was published.
173 of 288
rated care homes in Norfolk are rated Good, like this one.
Westfield House: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G SENSE Holmlea Good, 0.2 miles away
- G Maple Tree Care Limited Good, 0.4 miles away
- G Maple Tree Care Ltd Good, 0.4 miles away
- G St Nicholas House Good, 0.9 miles away
- RI Walnut House Requires improvement, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 7 January 2026 (assessment visit 22 September 2025). Quoted under the Open Government Licence.
We carried out our assessment of the service from 02 October 2025 to 20 October 2025. Westfield House is a residential home registered for 12 adults with learning disabilities and autism in Dereham, Norfolk. At the time of our assessment, the home was fully occupied. The assessment was prompted due to concerns raised regarding a poor culture within the organisation. We carried out an unannounced site visit on 02 October 2025, an out-of-hours site visit on 06 October 2025, and a planned medicines visit on 14th of October 2025. We continued to access and review information from the provider remotely. We looked at all 5 key questions with all quality statements being assessed.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people; this guidance was considered as part of the assessment. We completed a Short Observation for Inspection (SOFI) as part of the assessment. We used SOFI as it helped us understand the experience of people using the service and their interaction with staff.
We found that Westfield House was providing a good quality service to the people who use it and was meeting their regulatory responsibilities. Staff mostly told us that they felt they were treated fairly at work and enjoyed their work within the organisation. The internal environment was clean and well maintained, and people’s bedrooms were personalised. The provider had built an extension to increase the living room space, which meant more people could enjoy the communal area. People had regular reviews, and we saw that people attended routine appointments, and care plans were up to date. We found that the concerns raised around poor culture within the organisation had been fully investigated, lessons had been learnt, and the organisation had put policies in place to ensure a better working environment and accountability from all staff.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good.
At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Outstanding. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question Good. At this assessment, the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment, the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Paul Stearman
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 15 May 2019. Latest assessment published 7 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Black Swan International Limited
- Ownership type
- Organisation
- Companies House number
- 02621410 (opens Companies House)
Black Swan International Limited runs 23 services in England, 22 of them in the East of England. 22 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Black Swan International Limited
- O Chiswick House Outstanding. Care home, Norfolk
- O Nightingale Lodge Outstanding. Care home, Norfolk
- O The Beeches Outstanding. Care home, Norfolk
- G Beccles Care Home Good. Care home, Suffolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Westfield House provide nursing care?
- No. The Care Quality Commission lists Westfield House as a care home without nursing.
- How many beds does Westfield House have?
- The Care Quality Commission's register lists 12 beds at Westfield House.
- When was Westfield House last inspected?
- The Care Quality Commission's latest rating for Westfield House was published on 7 January 2026.
- Who runs Westfield House?
- Westfield House is run by Black Swan International Limited. It runs 23 services in England, 22 of them in the East of England.
- What is Westfield House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 January 2026.
Contact
- Phone
- 01362 697828
- Address
- 12 Westfield Road, Toftwood, Dereham, NR19 1JB Map (opens Google Maps)
Compare nearby
- G SENSE Holmlea Good, 0.2 miles away
- G Maple Tree Care Limited Good, 0.4 miles away
- G Maple Tree Care Ltd Good, 0.4 miles away
- G St Nicholas House Good, 0.9 miles away
- RI Walnut House Requires improvement, 1 mile away