Beccles Care Home

There were sufficient, safely recruited, staff employed to meet people's needs and staff responded to people's needs in a timely way. The registered manager and provider monitored accidents and incidents, which ensured staff learned lessons when things went wrong. Medicines administration records (MAR) confirmed people had received their medicines as prescribed and medicines were managed safely.

People were supported to eat and drink a balanced diet and had a choice of meals, snacks, and drinks.

Staff training was relevant and up to date. The staff team sought healthcare advice from a multi-disciplinary team of professionals when required to ensure people's needs were met.

The atmosphere within the home was friendly and welcoming and staff were warm and considerate towards the people they cared for. A relative told us, "I do appreciate all the care [family member] receives. The care staff are far more relaxed and happier in their jobs now. I think a lot of that improvement is down to [registered manager] who is approachable and encouraging to the staff team."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and provider had worked hard to make the required improvements, this demonstrated their commitment to driving improvements in the safety and quality of person-centred care. All aspects of the service were regularly audited. There was a positive, person-centred approach to the planning and provision of people's care. People, their relatives and staff all spoke positively about the management of the service.

Staff felt supported by management and enjoyed working at the service.