Belamacanda

Belamacanda provides accommodation and personal care for up to 22 people who may have physical or mental health needs. At the time of our inspection there were nineteen people living in the service.

At the last inspection, the service was rated good and at this inspection we found the service remains good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a safe service and were protected from the risk of harm. There were enough staff who had been safely recruited to help keep people safe and to meet their needs. Medicines management was good and people received their medicines as prescribed.

The service supported people to have as much choice and control over their lives in the least restrictive way possible.

People had a choice of balanced, healthy and nutritious meals and were able to eat their meal where and when they wanted. Nutritional assessments were in place which identified what food and drink people needed to keep them well and what they liked to eat.

People received support that was personalised to them and met their individual needs and wishes. They ere encouraged to be as independent as possible. Additional support was provided respectfully. Staff respected people's privacy and dignity and interacted with people in a caring, compassionate and professional manner.

Care plans had been regularly reviewed to reflect people's changing needs and people were involved in the review process. People were encouraged and supported to participate in a range of activities to suit their individual interests. Complaints were dealt with appropriately in a timely way.

People were positive about the quality of the service. The registered manager and the staff team were committed to providing people with good quality person centred care that met their needs and preferences.

There were effective systems in place to monitor the quality of the service and to drive improvements.

Further information is in the detailed findings below.

The five questions we ask about services and what we found