Link House

We undertook this inspection because we received information of concern from the local authority.

2 adult social care inspectors conducted this unannounced onsite responsive assessment. We reviewed all 15 quality statements related to the 2 key questions, is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.

Based on the findings of this inspection we continue to rate the service good overall.

The atmosphere in the care home was relaxed and calm. Feedback from managers and staff was positive. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications, and experience. Managers made sure staff received training and regular support and appraisals to maintain good-quality care. Staff managed medicines well and involved people in planning any changes.

Managers and staff had a shared vision and culture based on listening, learning and trust. Managers were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers and staff collaborated with the local community to deliver the best possible care and were receptive to innovative ideas. There was a culture of continuous learning and improvement, and people could raise concerns. Managers investigated incidents thoroughly.