Cherry Blossom

People told us they felt safe. There were sufficient staff available to meet people’s needs and staff were recruited safely. The management team promoted a positive culture where support and care of people was the highest priority.

Individual and environmental risks were assessed and regularly reviewed. People received their medicines safely, when needed, by staff trained in medicines management. Where accidents or incidents had occurred, action was taken to reduce the chance of re-occurrence and any learning was shared with the staff team.

People’s needs were assessed and planned for. People’s capacity to consent had been assessed, and people were involved in planning their care and support. Staff worked with healthcare professionals to monitor people’s health and wellbeing.

People’s rights were promoted and respected by staff who understood the importance of providing person centred care. Independence and choices were promoted, and people were involved in planning their care and support.

People were involved in their care planning and their preferences, likes and needs were clearly documented. People's equality and diversity needs were respected. Staff worked in line with these and demonstrated a commitment to promoting people’s rights and choices.

At our last inspection the provider’s systems and audits had failed to identify shortfalls in care records for example, we found people’s capacity had been not consistently recorded and people and their relatives had not been involved in reviews of their care. At this inspection improvements had been made, the provider had implemented a range of effective quality audits and checks to drive forward improvements in the service. This demonstrated lessons had been learned.

There was a positive culture focused on meeting individual needs. Staff told us they were able to speak up and that the service was well managed. The provider worked in partnership with other professionals to achieve good outcomes for people.