St Vincents Retirement Home

Recruitment practices were effective and there were sufficient numbers of staff available to meet people's needs in a safe and unhurried way. People were protected from avoidable harm and individual, environmental and infection control risks were managed appropriately.

People received their prescribed medicines as required. There were safe arrangements in place for obtaining, storing and disposing of medicines.

People's care plans and risk assessments contained detailed information about them and their care and support needs, to help staff deliver care that was individual to each person.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access appropriate healthcare services when required. Health and social care professionals were confident in the staff's abilities to manage people's health needs. Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.

People's needs were met in a personalised way. Staff knew the people they supported well and had a good understanding of their needs. People were supported to partake in a range of activities centred around their particular interests.

The service had a positive person-centred culture. Both people and staff told us the management team were approachable. The service worked in partnership with other agencies to aid joined up, person centred care provision.

Effective and robust quality assurance systems had been developed and implemented to continually assess, monitor and improve the quality of care people received.

The management team was open, approachable and supportive. Everyone was confident they would take

actions to address any concerns promptly.