Highfield House Nursing Home
- Care home
- 46 beds
- Nursing care
- Dementia care
- Registered since 2011
- Ryde, Isle of Wight, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
14 months
since the latest rating was published.
14 of 58
rated care homes in Isle of Wight are rated Requires improvement, like this one.
Highfield House Nursing Home: inspection record
Rated Requires improvement in August 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Woodville (Good, 0.2 miles away) and The Adelaide (Good, 0.3 miles away).
Nearest care homes:
- RI 22 Argyll Street Requires improvement, 0.1 miles away
- G Woodville Good, 0.2 miles away
- G The Adelaide Good, 0.3 miles away
- G Merrydale Residential Home Good, 0.3 miles away
- G St Vincents Retirement Home Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 August 2025 (assessment visit 8 May 2025). Quoted under the Open Government Licence.
This assessment was prompted in part due to historic concerns raised to CQC and the length of time since the last full comprehensive inspection.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found a breach of legal regulations concerning the governance of the service as the provider did not have effective governance systems in place to ensure people consistently received safe and effective care and treatment. The systems and processes in place failed to ensure people’s records had enough detail. We found a number of examples where people’s care records were incomplete, and did not contain sufficient information for staff to manage people’s specific needs, conditions or risks. We also found issues in relation to safe medicines management and there was a lack of formal involvement of people and relatives in relation to the care they received.
However, the provider made sure there was continuity of care, including when people moved between different services, and they worked well across teams and services to support people. People were told about their rights around consent, and this was respected. People were treated with kindness, empathy and compassion and staff respected people’s privacy and dignity. The provider cared about and promoted the wellbeing of their staff and staff told us they enjoyed their roles.
Staff and people felt supported to give feedback and were treated equally, free from bullying or harassment. The management team were actively involved in the day to day running of the service.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. We identified a breach of good governance.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership team did not have consistent, robust oversight of care quality. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 15 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 15 August 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Hayley-Anne Jeneson
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 19 February 2022. Latest assessment published 15 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Scio Healthcare LimitedBrand: Deer Capital
- Ownership type
- Organisation
- Companies House number
- 04964072 (opens Companies House)
Scio Healthcare Limited runs 4 services, all in the South East. 0 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by Scio Healthcare Limited
- RI Inver House Requires improvement. Care home, Isle of Wight
- RI Springfield Nursing Home Requires improvement. Care home with nursing, Isle of Wight
- RI The Elms Care Home Requires improvement. Care home with nursing, Isle of Wight
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Highfield House Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Highfield House Nursing Home as a care home with nursing.
- How many beds does Highfield House Nursing Home have?
- The Care Quality Commission's register lists 46 beds at Highfield House Nursing Home.
- When was Highfield House Nursing Home last inspected?
- The Care Quality Commission's latest rating for Highfield House Nursing Home was published on 15 August 2025.
- Who runs Highfield House Nursing Home?
- Highfield House Nursing Home is run by Scio Healthcare Limited. It runs 4 services, all in the South East.
- What is Highfield House Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 August 2025.
Contact
- Phone
- 01983 811015
- Address
- 33 Queens Road, Ryde, PO33 3BG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Woodville (Good, 0.2 miles away) and The Adelaide (Good, 0.3 miles away).
Nearest care homes:
- RI 22 Argyll Street Requires improvement, 0.1 miles away
- G Woodville Good, 0.2 miles away
- G The Adelaide Good, 0.3 miles away
- G Merrydale Residential Home Good, 0.3 miles away
- G St Vincents Retirement Home Good, 0.3 miles away