The Hollies

We looked at 8 quality statements in safe and identified 2 breaches of the regulations. These were in relation to how the premises had not been kept clean and tidy, the poor management of records and staffing arrangements. There was no cleaner employed at the service. Care staff carried out cleaning duties when they had time but there were no consistent arrangements in place. On the day of the site visit many areas of the service needed cleaning. Records to monitor people’s care were in place. However, these were not always meaningful or lacked detail. Risk assessments and care plans had not always been developed to guide staff and help minimise risks. We did not see any evidence of harm. People and relatives told us they felt the service was safe. Staff knew who to raise concerns with and were confident these would be dealt with. Staff recruitment was safe and pre-employment checks completed. There were enough care staff to support people. Staff received training and told us they were well supported.

People had choice and control over their day to day lives. People and relatives told us staff actively supported them to maintain as much independence as possible. Staff were observed supporting people with kindness and patience.

People and relatives told us the registered manager and staff were approachable and they felt able to raise any concerns with confidence.

We identified a breach of the regulations in relation to the management and oversight of the service. Audits were completed but these had failed to identify the areas for improvement identified at this assessment. However, staff told us they were well supported by the registered manager and the owner. They understood the lines of responsibility. Relatives told us they found The Hollies was a well run organisation.