Penmount Grange

People's medicines were managed safely and administered on time. People told us they were supported to maintain their health and had appointments with external professionals when necessary. People told us they liked the food and had plenty of choice. People told us food and drinks were always available and any needs or preferences were catered for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were trained to meet their needs and treated them with respect and compassion. Staff knew people well and treated them with compassion. People told us staff treated them equally and fairly and staff understood the importance of recognising and supporting people's differences.

We have made recommendations about recording people's needs relating to their protected characteristics; and about ensuring staff have the skills to meet people's diverse needs.

People told us they were able to express their views and make decisions about their care. People's privacy and dignity was respected, and their independence was promoted. People's care plans described how they would like to receive their care; however, it was not clear that everyone had been consulted about what was important to ensure they spent their time in a meaningful way. We have made a recommendation about this.

People and staff told us there was a positive culture in the service. There were various ways people and staff could share their views and any ideas for improvements.

Staff at all levels, including the provider, completed regular checks of the service to ensure its ongoing quality. Any areas requiring improvement were acted on.