St Petroc's Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

The service was now safe, and people consistently reported they were well cared for. People were not being restrained and the service now had policies detailing how staff should react and support individuals if they declined planned care.

Risks were mitigated effectively and staff used equipment correctly when supporting people to mobilise. Staffing levels were more than sufficient to meet people’s need and staff were able to spend time chatting with people. People’s dignity was consistently respected.

Staff understood local safeguarding procedures and their role in protecting people from abuse. Incidents were fully documented and opportunities for learning valued.

The improvements meant the service was no longer in breach of regulations.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The service culture had significantly improved with manager and staff now working together to ensure people’s needs were met.

The provider had made arrangements for the staff team to be well supported and a permanent manager had been recently appointed. Staff told us they were now well led, protected from discrimination and were confident any safety concerns they reported would be investigated.

Governance systems were now effective and had driven improvement in the service performance.

The improvements meant the service was no longer in breach of the regulations.