Castle Hill House Care Home

We found the following examples of good practice. The registered manager was communicating with people, staff and family members regularly to make sure everyone had an understanding of procedures and precautions being taken, and how to keep people safe. The registered manager worked with the nurses and care staff team to ensure infection prevention and control measures were followed.

Residents and staff had received the necessary level of COVID-19 vaccine in order to provide the maximum protection.

Additional measures had been put in place to increase cleaning schedules and regular cleaning of touch points around the service. Personal protective equipment (PPE) was available to all staff and visitors. Staff and people living at the service were regularly tested for COVID-19.

Infection control policies and procedures had been updated in line with Covid-19 guidance to help protect people, visitors and staff from the risk of infection. The registered manager kept up to date with appropriate training in infection control. The registered manager arranged training for staff to ensure they knew how to keep people safe during the COVID-19 pandemic and through a previous outbreak in the service.

Essential care givers and visits to people in receipt of end of life care were possible. The service had also created three access points to reduce risk. One for staff and visiting professionals, one for visitors into a designated entrance room and another for essential care givers. Two relatives told us they felt safe when visiting and followed the staff testing programme in order to have the flexibility to see their family members when they chose to.

Staffing levels were continuously reviewed in order to ensure there were safe levels of staff in all roles to support people safely.

We spoke with two family members who told us they were satisfied with the level of protection their relatives received living at Castle Hill House. They said, "Communication is very good," "Lovely staff, polite and helpful," "I think they are doing a really good job" and "There is always staff a round when I visit".

The five questions we ask about services and what we found