The White House Care Home

The White House is an older style property based near the centre of Bodmin. Accommodation is spread over 3 floors.

People received medicines safely and as prescribed. Staff administering medicines had received training which was regularly refreshed. Competency assessments were completed to ensure staff continued to follow good working practice when administering medicines.

Staff were aware if people were at risk due to their health condition. Risk assessments contained guidance on how to minimise risks. Where necessary external health care professionals worked with the service to help ensure people's health was safely monitored and action taken to support people appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was supported in the service by two deputy managers. All were visible in the service and worked alongside staff as needed. This meant they were aware of the culture of the service and able to check staff reflected their values.

There were systems in place to gather people's feedback. Although there was no formal system for gathering relative's feedback there was a suggestion book in the foyer. Managers told us they spoke with relatives regularly.

The provider's operations director visited the service regularly. They completed audits covering all aspects of the management of the service. Action plans were then developed to help drive improvement. In addition, they spoke to residents and completed dining room observations. This meant people's experience of living at The White House was captured.