Kingfisher View

Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff received robust induction, training and supervision. There were effective channels of communication for the staff team. People had access to other health care professionals as needed.

People who used the service and visitors provided positive feedback about the service and were complimentary about staff and management. Staff were confident people received high quality care and told us it was a good place to work. People received person centred care and staff knew the people they were supporting well. Care plans identified how people preferred their care to be delivered. People enjoyed a range of activities. Systems were in place to monitor and respond to complaints.

Staff were positive about the home and the leadership of the registered manager. The registered manager understood their role and responsibilities in ensuring people received high quality care. Quality management systems were in place. The registered manager was responsive and where appropriate took swift action to address shortfalls. They were keen to develop and improve their systems and provide people with quality care.