Lavender Court Residential Home

People's needs and choices were assessed and care was planned to meet people's needs. Staff had the appropriate skills, experience and training to support people effectively. Staff teams worked well together and had access to a good level of detail in handovers. Staff were confident they received updates and an appropriate level of information. People were supported to eat and drink, where needed. People had good and timely access to healthcare, when needed, and were supported to access health appointments. People's needs were met by the home's decoration and environment. Consent to care was sought and documented appropriately, including where people needed best interest decisions making on their behalf. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness, respect, and compassion. Warm, friendly, and positive interactions took place between staff and people. People were supported to express their views. People's privacy and dignity were respected.

People received care responsive to their needs. People's concerns were listened and responded to. People were supported at the end of their life to have a dignified death. People had been involved in producing their EoL care plans.

The provider had a clear vision to deliver exceptional high-quality care and support, which was shared with and understood by staff. Staff were highly motivated to deliver excellent quality care. There was a thoroughly embedded culture of openness and positivity throughout the home. The robust governance framework supported the delivery of high quality care and support. Assurance audits contained appropriate information to support this. Feedback from a variety of partners had been sought. This was used to support continuous improvement at the service. The service was very creative in exploring and using technology to support people's individual needs. The service worked in close partnership with other organisations to

facilitate good outcomes for people, and was constantly exploring and developing connections to support the high quality care and deliver exceptional social interactions for people living at the home. The home was thoroughly embedded in the local community.