The Limes
- Care home
- 97 beds
- No nursing
- Dementia care
- Registered since 2011
- Driffield, East Riding of Yorkshire, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 122
rated care homes in East Riding of Yorkshire are rated Requires improvement, like this one.
The Limes: inspection record
Rated Requires improvement in November 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Riverhead Hall Residential Care Home (Good, 0.6 miles away) and Lavender Court Residential Home (Good, 1.9 miles away).
Nearest care homes:
- – Driffield Manor Care Home Not yet rated, 0.3 miles away
- RI Woodlands Care Home Requires improvement, 0.6 miles away
- G Riverhead Hall Residential Care Home Good, 0.6 miles away
- RI The White House Residential Home Requires improvement, 0.7 miles away
- RI Glenfields Care Home Limited Requires improvement, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 12 November 2022. Quoted under the Open Government Licence.
The Limes is a care home which provides accommodation and personal care for those who may have dementia or a physical disability. The service can support 97 people in one adapted building, with a separate unit for people living with dementia. At the time of the inspection 75 people were using the service.
What inspectors found
People were not always receiving a service that provided them with safe, effective, well led care. We received mixed feedback from people about their experiences at the service. Some people's experiences were positive, however other people did not experience this same level of care or support.
Read the rest of CQC's summary
Risks to the health and safety of people were not consistently monitored and mitigated. This included risk associated with catheter care and individual health conditions. Staff had not always had sight of people's care plans or risk assessments. Medicines were not managed safely.
There was insufficient staff to meet people's needs. People and staff reported delays in providing care due to staff shortages. The tool used by the provider to calculate staffing levels did not always contain accurate information about people's support needs.
Staff moral was low and staff did not always feel supported or listened to. Staff did not always benefit from training and constructive supervision to support them in their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The mealtime experience for people was poor and did not always follow best practice. People and staff gave negative feedback about the meals provided.
The provider lacked the appropriate systems and processes to drive forward improvements in a timely manner. The provider's own systems of oversight had not identified the concerns we found during the inspection.
Questions to ask when you visit
- Safe was rated Requires improvement on 12 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 12 November 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 12 November 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Kelly Hart
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 12 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Highgate Care Services LtdBrand: North Bay Group
- Ownership type
- Organisation
- Companies House number
- 06135985 (opens Companies House)
Highgate Care Services Ltd runs 10 services in England, 7 of them in Yorkshire and the Humber. 6 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by Highgate Care Services Ltd
- G Highgate Home Care Good. Home care, East Riding of Yorkshire
- G Maple Lodge Care Home Good. Care home with nursing, North Yorkshire
- G Oaktree Hall & Lodge Good. Care home, East Riding of Yorkshire
- G The Elms Care Home Good. Care home with nursing, Lincolnshire, East Midlands
Getting help from East Riding of Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Riding of Yorkshire Council
- Ask for a care needs assessment
- Phone: 01482 393939
- Support for carers
- Paying for care: East Riding of Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Limes provide nursing care?
- No. The Care Quality Commission lists The Limes as a care home without nursing.
- How many beds does The Limes have?
- The Care Quality Commission's register lists 97 beds at The Limes.
- When was The Limes last inspected?
- The Care Quality Commission's latest rating for The Limes was published on 12 November 2022.
- Who runs The Limes?
- The Limes is run by Highgate Care Services Ltd. It runs 10 services in England, 7 of them in Yorkshire and the Humber.
- What is The Limes's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 November 2022.
Contact
- Phone
- 01377 253010
- Address
- Scarborough Road, Driffield, YO25 5DT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Riverhead Hall Residential Care Home (Good, 0.6 miles away) and Lavender Court Residential Home (Good, 1.9 miles away).
Nearest care homes:
- – Driffield Manor Care Home Not yet rated, 0.3 miles away
- RI Woodlands Care Home Requires improvement, 0.6 miles away
- G Riverhead Hall Residential Care Home Good, 0.6 miles away
- RI The White House Residential Home Requires improvement, 0.7 miles away
- RI Glenfields Care Home Limited Requires improvement, 1.3 miles away