Glenfields Care Home Limited

People were supported by trained staff with the skills and knowledge to meet people's needs safely and in a timely manner. Recruitment processes helped ensure staff were suitable to work with people, although recording and organisation systems needed reviewing. The manager monitored staffing levels which were safe. We received mixed feedback about staffing levels. However, people and their relatives were positive about staff and the care they provided.

Although shortfalls were found in the regular reviewing of risk assessments and fire records, staff effectively managed risks to people's safety and wellbeing. People were protected from abuse, one relative said, "The best thing about this service is that it is clean, friendly with no fear my relative is suffering any abuse."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a caring, positive culture at the service and most people, and their relatives were happy with the service provided. Systems were in place to gather feedback from people, their relatives and staff to develop the service. Staff were supported by the provider and the manager and were positive about the changes made since the manager had been in post.