Cleveland View
- Care home
- 60 beds
- No nursing
- Dementia care
- Registered since 2013
- Central Middlesbrough, Middlesbrough, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Good in 2015, most recently Good in November 2025.
11 months
since the latest rating was published.
37 of 41
rated care homes in Middlesbrough are rated Good, like this one.
Cleveland View: inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Brownlee Court Good, 0.5 miles away
- G Riverside Meadow Good, 0.8 miles away
- RI Delamere Lodge Requires improvement, 0.8 miles away
- G Highfield Cottage Good, 1.1 miles away
- G Elizabeth House Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 November 2025 (assessment visit 23 July 2025). Quoted under the Open Government Licence.
Date of assessment 13 August 2025 to 13 October 2025.
Cleveland View is a care home providing personal care for up to 60 people. At the time of this assessment there were 56 people who were using the service. The service provides care for older people, some of whom are living with a dementia and younger adults.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the last inspection in April 2019, we rated the service good.
We gathered information from people who used the service, relatives, the management team and staff and health and social care partners. People and relatives were positive about the care and support provided. They spoke positively about the staff team.
Staff responsible for the administration of medicines had received training. People received their medicines safely.
Safe recruitment procedures were followed and staff received training to meet the needs of the people they provided care and support to.
Records of incidents and accidents were completed and the registered manager reviewed these to identify any themes or trends.
Consent documentation was in place and staff knew what process to follow with obtaining consent.
Staff were aware of how to manage risk and people were supported to take responsible risks.
Staff were knowledgeable about the care people needed, but we identified some of the care plans needed further development. We provided feedback to the registered manager in relation this who told us these would be updated as a matter of importance.
An ongoing plan of refurbishment was in place. Some bathrooms had recently benefitted from refurbishment.
Effective governance systems were in place to ensure oversight of the service. .Staff and the management team worked well with visiting health and social care professionals and any safeguarding concerns were managed effectively.
Staff said managers were approachable, supportive and listened to them. The registered manager and senior staff worked closely with staff to ensure care standards met required expectations.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Jennifer Symmonds
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 18 February 2022. Latest assessment published 25 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bondcare (Ambassador) LimitedBrand: Bondcare
- Ownership type
- Organisation
- Companies House number
- 03727583 (opens Companies House)
Bondcare (Ambassador) Limited runs 2 services, all in the North East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Bondcare (Ambassador) Limited
- RI Elton Hall Care Home Requires improvement. Care home, Stockton-on-Tees
Getting help from Middlesbrough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Middlesbrough Council
- Ask for a care needs assessment
- Phone: 01642 065070, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm (press 1, then 1 again)
- Support for carers
- Paying for care: Middlesbrough Council
Checked on the council's website, November 2026.
Common questions
- Does Cleveland View provide nursing care?
- No. The Care Quality Commission lists Cleveland View as a care home without nursing.
- How many beds does Cleveland View have?
- The Care Quality Commission's register lists 60 beds at Cleveland View.
- When was Cleveland View last inspected?
- The Care Quality Commission's latest rating for Cleveland View was published on 25 November 2025.
- Who runs Cleveland View?
- Cleveland View is run by Bondcare (Ambassador) Limited. It runs 2 services, all in the North East.
- What is Cleveland View's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 November 2025.
Contact
- Phone
- 01642 244977
- Address
- Cargo Fleet Lane, Middlesbrough, TS3 8NN Map (opens Google Maps)
Compare nearby
- G Brownlee Court Good, 0.5 miles away
- G Riverside Meadow Good, 0.8 miles away
- RI Delamere Lodge Requires improvement, 0.8 miles away
- G Highfield Cottage Good, 1.1 miles away
- G Elizabeth House Good, 1.1 miles away