The Aelred Wing at St Hilda's Priory

Staff responded promptly and were attentive to Sister's needs. The registered manager monitored staff deployment and ensured enough staff were always on duty. Processes in place ensured staff recruitment was appropriate with a range of preemployment checks completed.

Medicines were managed and administered safely, with regular checks completed. We were assured by the measures taken to help ensure the prevention and control of infection.

Sisters needs, and choices were recorded following assessment. Care records included up to date information which showed the Sisters involvement with their development and review. Care provided was personalised and considered their preferences and wishes.

Sisters were supported by caring, friendly staff who knew their needs well. Staff received required training and felt supported in their roles. Sister's described care staff as knowledgeable and skilled and felt that their privacy and dignity was respected.

Sisters health needs were being met. The service worked closely with other health professionals and external agencies to support them with their health and wellbeing.

Sisters were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Prayer and worship were central to Sisters lives and required adjustments were made to ensure they were supported to maintain and actively practice their faith.

Sisters and staff spoke positively about the management of the service and their openness to feedback. The registered manager was approachable, maintained regular communication and listened to the views of others.

A range of audits and checks were completed to maintain and where required, implement any required

improvements.