Lenore Care Home

Risks to people's health and safety were clearly assessed, reviewed and actions were in place to reduce risks. The provider had clear safeguarding policies and systems in place. Staff understood these and worked openly with external partners to keep people safe. Lessons learned and reflective practice followed any serious incidents.

The environment was clean and safe. The provider was refurbishing the home to make improvements. These made infection prevention and control easier, and gave people more choice.

Staff were recruited safely, with pre-employment checks in place. They were supported with a range of ongoing training specific to people's needs, supervision and competence checks.

Medicines were managed safely by suitably trained staff. Systems and process were well established to ensure good practice was in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's nutritional needs were well supported. There were some healthy eating initiatives in place.

People felt at home and had a strong rapport with staff. Staff worked hard to ensure people received the right care and support, and felt included.

Activities had reduced during the pandemic. The majority of people were enjoying accessing the community again. The registered manager planned to have an activities champion in place to help people plan their goals and activities.

The registered manager had built positive working relationships with external healthcare professionals. Feedback from external specialists was strong.

Systems were in place for sharing key information on a daily basis, such as a whiteboard and handovers.

The registered manager was supported by the provider to maintain oversight of the service.

The registered manager needed to improve their knowledge of all incidents that required notification to CQC. We have made a recommendation about this.