Parkvale

We found the following examples of good practice: • All visitors had to undergo a temperature check and answer a range of relevant questions before entry. There were ample PPE, handwashing facilities and signage. • Staff had set up one room as an exercise space with an exercise bike and weights, so that people who missed going to the gym during lockdown could still exercise. • The registered manager demonstrated a sound understanding of sometimes changing national guidance and worked closely with external agencies to help protect people who used the service. • The service had not used agency staff and ensured people received a continuity of care. Individualised risk assessments were in place to help staff and people adhere to social distancing and other government guidance.

The five questions we ask about services and what we found