The Hamlets
- Care home
- 30 beds
- Nursing care
- Dementia care
- Registered since 2013
- Central Liverpool, Liverpool, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Inadequate to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
21 of 76
rated care homes in Liverpool are rated Requires improvement, like this one.
The Hamlets: inspection record
Rated Requires improvement in September 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Mersey Parks Care Home (Good, less than 0.1 miles away) and Redford Court (Good, 0.9 miles away).
Nearest care homes:
- G Mersey Parks Care Home Good, less than 0.1 miles away
- RI Granby Intermediate Care Hub Requires improvement, 0.6 miles away
- G Redford Court Good, 0.9 miles away
- RI Park View Care Home Requires improvement, 1 mile away
- G Turner Home Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 12 September 2023. Quoted under the Open Government Licence.
The Hamlets is a residential care and nursing home in Liverpool, providing personal and nursing care to people who may or may not be living with dementia and people with mental health needs. The service can support up to 30 people and there were 27 people living at the home at the time of our inspection.
What inspectors found
Governance and quality assurance systems had improved since our last inspection and there were more robust auditing systems in place.
Read the rest of CQC's summary
People were no longer exposed to risk of harm because their risk assessments and records were reflective of their current needs and contained sufficient detail to help guide staff with how to support them safely. Medications were given in line with best practice guidance. Accident and Incident logs had improved since the last inspection; and were regularly being checked for patterns and trends.
Some bedrooms still required decoration, however there was no broken furniture in rooms. There had been an agreed refurbishment programme for communal areas which was due to take place soon. Infection control prevention was improved, and the home looked and smelled cleaner. There were enough suitably qualified staff to support people.
People's privacy was respected. People told us they liked the staff and they felt safe at the home. Relatives told us they felt the home had improved since our last inspection.
Staff liked the registered manager felt they had made good progress in the home.
The registered manager understood their duty to share information in an open and honest manner. Safeguarding systems and policies were in place and staff could describe the action they would take if they felt people were at risk of abuse.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Safe was rated Requires improvement on 12 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 12 September 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 12 September 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jacqueline Achilles
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 12 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Age Concern Liverpool & Sefton
- Ownership type
- Organisation
- Charity number
- 517902
Getting help from Liverpool City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Liverpool City Council
- Ask for a care needs assessment
- Phone: 0151 459 2606
- Support for carers
- Paying for care: Liverpool City Council
Checked on the council's website, November 2026.
Common questions
- Does The Hamlets provide nursing care?
- Yes. The Care Quality Commission lists The Hamlets as a care home with nursing.
- How many beds does The Hamlets have?
- The Care Quality Commission's register lists 30 beds at The Hamlets.
- When was The Hamlets last inspected?
- The Care Quality Commission's latest rating for The Hamlets was published on 12 September 2023.
- Who runs The Hamlets?
- The Hamlets is run by Age Concern Liverpool & Sefton.
- What is The Hamlets's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 September 2023.
Contact
- Phone
- 0151 709 1426
- Address
- 99 Mill Street, Liverpool, L8 5XW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Mersey Parks Care Home (Good, less than 0.1 miles away) and Redford Court (Good, 0.9 miles away).
Nearest care homes:
- G Mersey Parks Care Home Good, less than 0.1 miles away
- RI Granby Intermediate Care Hub Requires improvement, 0.6 miles away
- G Redford Court Good, 0.9 miles away
- RI Park View Care Home Requires improvement, 1 mile away
- G Turner Home Good, 1 mile away