Bowley Court

Safe – we looked at 3 quality statements. This means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people were safe and protected from avoidable harm.

Effective – we looked at 2 quality statements. This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question as good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – we looked at 1 quality statement. This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – we looked at 1 quality statement. This means we looked for evidence that the provider met people’s needs. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people’s needs were met through good organisation and delivery.

Well-led – we looked at 1 quality statement. This means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.