Gloucester House

People felt safe living at Gloucester House and staff understood their responsibilities to keep people safe. Risks associated with people's care and support were well managed. However, some environmental and infection prevention and control risks were not managed safely in line with the providers policy and procedures and current national guidance. Staff had been recruited safely and people received their medicine as prescribed from trained staff. However, the recording of medicine administrations required further improvement.

People had access to health and social care professionals as needed. Staff received the training and support they needed to fulfil their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff encouraged people to maintain a balanced diet and respected their individual choices. The management and staff team worked closely with external health and social care professionals to ensure people's physical and mental health was promoted and maintained.

People's rights to privacy, dignity and respect were upheld and their independence was promoted. Developing people's life skills was central to their care and support. Staff cared about people and had built positive relationships with them. People were supported to maintain important relationships. Staff felt supported and valued.

People received care and support which was responsive to their individual needs. Staff were matched with people with shared interests and positive relationships had been developed. People and relatives had confidence their complaints would be listened to and were actively involved in making decisions about their care and support.